Odyssey
Odyssey
Odyssey v2 is a comprehensive solution developed for AdmitKard to streamline workflows across various departments involved in study abroad services.
Odyssey v2 is a comprehensive solution developed for AdmitKard to streamline workflows across various departments involved in study abroad services.
Problem Statement
Odyssey v1 had several limitations:
Odyssey v1 had several limitations:
Odyssey v1 had several limitations:
Teams had to rely on separate platforms (LSQ, Odyssey, Notes, Email, Excel) for day-to-day operations.
Lack of centralized lead tracking made it hard to know where leads were in the process or which steps needed prioritization.
Poor visibility of inter-team communication led to inefficiencies.
Task allocation and tracking were not streamlined, causing delays and confusion in managing workflows.
Teams had to rely on separate platforms (LSQ, Odyssey, Notes, Email, Excel) for day-to-day operations.
Lack of centralized lead tracking made it hard to know where leads were in the process or which steps needed prioritization.
Poor visibility of inter-team communication led to inefficiencies.
Task allocation and tracking were not streamlined, causing delays and confusion in managing workflows.
Teams had to rely on separate platforms (LSQ, Odyssey, Notes, Email, Excel) for day-to-day operations.
Lack of centralized lead tracking made it hard to know where leads were in the process or which steps needed prioritization.
Poor visibility of inter-team communication led to inefficiencies.
Task allocation and tracking were not streamlined, causing delays and confusion in managing workflows.
These issues created bottlenecks across departments like Student Advisors, Visa Experts, and Loan Experts, affecting productivity and overall lead management
These issues created bottlenecks across departments like Student Advisors, Visa Experts, and Loan Experts, affecting productivity and overall lead management
These issues created bottlenecks across departments like Student Advisors, Visa Experts, and Loan Experts, affecting productivity and overall lead management
My Role
As the lead UI/UX designer, I headed a design team of two. My responsibilities included
As the lead UI/UX designer, I headed a design team of two. My responsibilities included
As the lead UI/UX designer, I headed a design team of two. My responsibilities included
Conducting user research to understand departmental needs.
Creating workflows and designing the product from the ground up.
Documenting the design for development and quality assurance.
Facilitating handoff to developers and collaborating closely with them and the QE team.
Involved in training sessions for end-users and managing stakeholder communication throughout the project lifecycle.
Solutions
Solutions
Odyssey v2 addressed the challenges by introducing
Odyssey v2 addressed the challenges by introducing
Odyssey v2 addressed the challenges by introducing
Developed a new design language
We developed a new design language focused on creating a clean, user-friendly interface that feels intuitive and effortless to use
Developed a new design language
We developed a new design language focused on creating a clean, user-friendly interface that feels intuitive and effortless to use
Developed a new design language
We developed a new design language focused on creating a clean, user-friendly interface that feels intuitive and effortless to use
Integrated task management
A unified platform where users could see their tasks and lead progress across different stages (Profile Discuss, Shortlist, University Application, Visa, etc.)
Integrated task management
A unified platform where users could see their tasks and lead progress across different stages (Profile Discuss, Shortlist, University Application, Visa, etc.)
Integrated task management
A unified platform where users could see their tasks and lead progress across different stages (Profile Discuss, Shortlist, University Application, Visa, etc.)
Task allocation with TAT (time-to-complete)
Leads were prioritized based on deadlines, with tasks appearing on top of the dashboard as per urgency.
Enhanced communication tools
WebRTC calling, chat timelines, and lead communication history (calls, emails, notes) all within one platform to simplify collaboration between teams.
Enhanced communication tools
WebRTC calling, chat timelines, and lead communication history (calls, emails, notes) all within one platform to simplify collaboration between teams.
Enhanced communication tools
WebRTC calling, chat timelines, and lead communication history (calls, emails, notes) all within one platform to simplify collaboration between teams.
Real-time notifications
Users were kept updated on task statuses and milestones.
Champions and progress board
A feature to recognize top performers based on achieving key milestones, motivating teams and increasing visibility into performance.
Champions and progress board
A feature to recognize top performers based on achieving key milestones, motivating teams and increasing visibility into performance.
Champions and progress board
A feature to recognize top performers based on achieving key milestones, motivating teams and increasing visibility into performance.
B2B feature
Enabled study abroad partner consultants to manage their clients' leads and application workflows using the same system, improving their service delivery and client engagement.
Impact
Impact
25% improvement in achieving milestones for student advisors
25% improvement in achieving milestones for student advisors
15% improvement in achieving milestones for application experts
15% improvement in achieving milestones for application experts
